Question 1

How do you connect these to a 3.5 mm headphone jack on airplanes?

Accepted Answer

Hello Friend!  Thank you for your interest in the Rayz Pro!  We hear your feedback about the possibility of still being able to connect to airplane entertainment or other analog sources!  One of the key offerings we are trying to deliver is a battery-less experience - just like analog - with all of the amazing smart features, such as noise cancellation, Autopause, Hey Siri, SmartMute and more!  Sadly, an analog interface would not support these features without a battery.   Please let us know if you have any further questions - we'd love to hear them! - The Rayz Team

Question 2

Can they work with iPhone 5

Accepted Answer

if you can down load the app i believe it should work

Question 3

Has anyone had issues with plugging it in to the computer and the sound not switching over to the headphones?

Accepted Answer

This was on my 2017, 15-inch MacBook Pro, running Ventura 13.5, using Pioneer Rayz Pro Wired Earphones plugged vIa a USB-C port on the MacBook Pro.

After I plugged in the RayZ;
 1. I had to open the System Settings;
 2. Select, Sound; 
 3. Scroll to Output & Input, select, Output;
 4. Scroll down to find the “Name” of the headphones, in this case, “Rayz USB audio”, listing the source “Type” as “USB”;  and 
 5. Scroll down to Output Volume to assure the sound is not muted and loud enough to hear.

Question 4

Does the usb c adapter also include usb c charge through?  if so what, up to how many watts?

Accepted Answer

Hello Friend! Thank you for your interest in the Rayz Pro!  This is a great question! :-) While the Rayz Pro USB-C adapter does not currently offer the awesome charge-thru feature, we do offer this great feature with the lightning adapter.  That being said we have received lots of feedback on this and this is currently in development. Keep your eyes peeled!

Please reach out to our support team with any questions or comments at anytime via:

1) the Pioneer Rayz App and using the 'send feedback' link, or

2) any search browser by searching 'Pioneer Rayz help'.

- The Rayz Team

ASIN	B07DHZLX24
Additional Features	Microphone Included, Noise Cancellation, Noise Isolation, Volume Control, iOS Phone Control
Age Range Description	Adult
Antenna Location	Travel, Music
Audio Driver Type	Balanced Armature Driver
Best Sellers Rank	#812,588 in Electronics ( See Top 100 in Electronics ) #25,963 in Earbud & In-Ear Headphones
Brand	RAYZ
Brand Name	RAYZ
Built-In Media	Headphone
Cable Features	Retractable
Carrying Case Color	White
Color	White
Compatible Devices	Compatible Devices Apple
Connectivity Technology	Wired
Control Method	Touch
Control Type	Volume Control
Controller Type	Touch
Customer Package Type	Standard Packaging
Customer Reviews	3.9 out of 5 stars 205 Reviews
Ear Placement	In Ear
Earpiece Shape	Rounded tips
Enclosure Material	Plastic
Form Factor	In Ear
Frequency Range	20 Hz - 20,000 Hz
Global Trade Identification Number	00814633021918
Headphone Folding Features	In Ear
Headphone Jack	Lightning
Headphones Ear Placement	In Ear
Headphones Jack	Lightning
Is Autographed	No
Item Type Name	Headphone
Item Weight	3.17 Ounces
Manufacturer	Appcessori Corporation
Model Name	SE-LTC7R-B(W)CU
Model Number	SE-LTC7R-B(W)CU
Noise Control	Adaptive Noise Cancellation
Number of Items	1
Specific Uses For Product	Movies and Gaming, Travel
Style Name	Rayz Pro
UPC	814633021918
Unit Count	1.0 Count
Warranty Description	One year
Water Resistance Level	Not Water Resistant
Wireless Technology	Bluetooth

RAYZ Pioneer Pro Lightning & USB-C Earphones/Smart Wired, Active Noise Cancelling Earbuds Microphone Volume Control | for Apple iPhone Mac iPad, Android, Nintendo Switch, Google Pixel - Ice

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