Please use the following emails to contact us for more specific queries: Press/Media/Public Relations: press [at] desertcart.com Careers: careers@desertcart.com Legal: legal@desertcart.com
We try to show you the most up-to-date information on availability that we have obtained. However, as all items are sourced from third-parties, items may become unavailable in a short span. We will definitely inform you if one of your items is out of stock.
The prices shown to you include the total price of your purchase including the item cost, any customs charges as well as shipping and handling charges. We show you the total cost that will be charged to you. But if there may be changes, we will communicate this with you before we charge your order.
You can purchase almost all of the items that are listed on our website. Just search for something you are looking for!
While we try our best to filter items that are prohibited in your country, it may not always work due to the millions of items that are shown from various merchants. Please check your country's customs and import regulations before placing an order.
If we are unable to ship an item listed on Desertcart due to international shipping regulations, customs regulations, or other reasons, we will cancel your order.
Our trained staff review each order and will let you know if there are any issues before/after you are charged.
You can see the final cost of your order after adding an item to your cart. If the item you have ordered is oversized, an extra shipping charge may apply. If your item exceeds a courier's standard dimension or weight, they may charge an additional fee. We will communicate this with you before we charge your order.
Most products listed on our website are sold by other online retail stores. Some from the UAE, others are from international merchants from the US, UK, and India. We currently focus on showing the items from online retailers such as Amazon, Walmart, etc.
Our goal is to provide the most affordable way to shop online, and we try to give you the lowest price that we can provide. The prices listed on our site are final, however, they are subject to change based on the sellers' pricing. Sellers may lower or raise their prices at any time. Also, if your item exceeds a courier's standard dimension or weight, they may charge an additional fee.
We will communicate this with you before we charge your order.
The amount will be debited into the original account you used to purchase the order.
For card transactions - the refunded amount will be debited to the same card used to purchase the order.
For bank transfer and cash deposit - refunds will be processed in the form of store credit.
Be advised that refunds may take 5-10 business days to show up on your statement depending on your issuing bank.
Bear in mind that we cannot issue a refund to a different card. If your card is already expired, please contact your bank institution for further information.
Some of the products listed on the website are with 6 months to 1-year international warranty and depends on the manufacturer. We suggest you see the warranty information of the product on the item page, or on the manufacturer's website first before placing your order.
If there is an issue with the product you ordered from us and you need our help claiming the warranty, please contact us for further clarification of the warranty claim of the product you ordered.
Be advised that warranty claims will take at least 30-60 days and sometimes up to 90 days depending on what country the product will be returned and the manufacturer's lead time. Since most of the products are sourced from international merchants, the products have to be shipped back to the merchant/manufacturer and we will never charge you for the product's return shipping to us and to the merchant/manufacturer's country. The merchant/manufacturer may send back the fixed product or send us a new product.
Please note that while we do our best to follow up with the merchant, we have no control over how long they will take to ship the item back to us.
While we try to make sure every order is perfect, sometimes they aren't. There may be manufacturer defects, logistics issues, wrong item etc. If you believe something is wrong, please let us know as soon as you've received the order by contacting our support team from your orders' page. We will resolve your issue as quickly as possible :)
You can cancel your order until we have prepared the items and charged your card (usually within 24 hours from placing the order). Orders cannot be canceled after they are prepared for shipment.
In the case of returning an order, the shipping fees (if any) cannot be refunded.
To request a quotation for wholesale purchase, you can reach out to us at corporate.sales@desertcart.ae with your inquiry. Please send an email along with the quantities and product Ids for your requested items.